What do I do if my delivery hasn’t arrived?

Firstly, check the Royal Mail tracking information in your dispatch confirmation email. If you haven’t received this, or an email notifying you of any delays, please check your spam folder.

If delivery is delayed by an event outside our control (for example, bad weather, strikes, fuel shortages, road blockages, power failure, epidemic or pandemic, compliance with any law or governmental order, rule, regulation or direction) — and there’s likely to be significant delay — then we’ll email you as soon as we can to let you know.