I’ve been charged, but don't want the box. Can you help?

A monthly rolling subscription is recurring and payment will be taken automatically on, or around, the 1st of the month preceding delivery of the applicable box — i.e. payment for March’s box will be taken on or around 1st February. If you’re on a monthly subscription, and wish to stop receiving boxes, you need to cancel your subscription before 7am on the 1st of the month preceding delivery (“Cancellation Cut-Off”). So, in order to stop (and not pay for) the March box, you would need to cancel your subscription before 7am on 1st February. As soon as payment has been placed, the monthly box goes into process to be shipped out to you, so we’re unable to stop the next month’s Bake Off Box from being delivered and cannot refund payment. So if you fail to cancel your monthly subscription before the Cancellation Cut-Off, you’ll be charged for that box. If for example, you cancel your box after 7am on 1^st February, but before 7am on 1^st March, you’ll still receive (and pay for) the March box, but this will stop future payments from being placed and future boxes being shipped. See more about how to cancel here. 

Your initial order for the monthly rolling subscription is created at checkout; to cancel this order, please Contact Us.

Please note that bundle subscriptions cannot be cancelled. Unless renewed, the subscription will end when the last box in the bundle has been delivered.